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Negotiation: Sales Meets Procurement

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Sales and procurement are the Tom and Jerry of negotiations: Both are essential to business, yet often at odds, whether as colleagues within the same organization or as buyers and suppliers in external exchanges. By better understanding each other's perspectives and negotiation strategies, sales and procurement professionals can unlock significant business potential. This course is appropriate for managers, sales and procurement professionals who want to improve their skills and negotiation results, business leaders who oversee sales and procurement functions, and talents being developed for such positions in their organizations.

Key Facts

Program Structure


One on-campus module

Program Duration


3 days, February 11-13, 2025; Online kickoff: January 31, 2-3 PM CET

Location


On site, Mannheim, Germany

Language


English (German in case the entire cohort is German-speaking)

Course Fee


€ 3,500 (+7% VAT), early-bird price €2,900 (+7% VAT) if you register by December 8, 2024

Prerequisites


Good English language skills

Credits


Certificate awarded by Mannheim Business School

Reputation


Best ranked German business school

Upcoming Information Events

30. Oct 2024

Boost your negotiation skills and drive value in business!

28. Nov 2024

Boost your negotiation skills and drive value in business!

23. Jan 2025

Boost your negotiation skills and drive value in business!

Key Benefits

Unique format: Key concepts and techniques for B2B negotiations

Holistic approach: Switching perspectives between sales and procurement

Excellence: Highest quality teaching at MBS standards

High intensity: Three full days on campus

Recognition: Document your professional development with a certificate from Mannheim Business School and elevate your career

Program Description

"Negotiation: Sales Meets Procurement" teaches fundamental concepts and techniques relevant to B2B negotiations. The program places particular emphasis on switching between the perspectives of sales and procurement, as well as between psychology and strategic (game theoretical) reasoning.

You will gain valuable insights and practical skills to enhance your negotiation effectiveness and drive value in diverse business interactions. The event offers a platform for discussions and networking with and between colleagues from sales and procurement departments.

Objectives

  • Develop expertise in advanced negotiation techniques applicable to a broad range of negotiation scenarios, both within and outside of your organization.
  • Acquire comprehensive theoretical knowledge of the economic and psychological mechanisms underlying negotiations to analyze complex negotiation situations and develop tailored negotiation designs.
  • Master the practical negotiation toolkit to prepare and successfully lead negotiations from both sales and procurement perspectives, while considering the counterparty’s logic and objectives.
  • Enhance self-awareness of your personal negotiation style and the psychological factors influencing negotiation dynamics, enabling better self-reflection and self-control and management of counterparty behavior.
  • Cultivate a strategic mindset and the ability to continuously refine your negotiation skills, fostering ongoing professional development in this critical business competency.

Schedule and Course Contents

  • DAY 1: THE SALES PERSPECTIVE

    Introduction to professional and responsible selling

    • Overview of the phases of a sales conversation
    • Customer needs in sales

    Asking the (right) questions

    • Change of perspective: from products and services to problem solving
    • Situational questions
    • Problem questions
    • Implication questions
    • Benefit/solution questions

    Demonstrating capability

    • Features, advantages, and benefits
    • Preventing & handling objections

    Obtaining commitment

    Sales: Relevance today and in the future

  • DAY 2: THE BEHAVIORAL PERSPECTIVE

    Me as a negotiator

    • Understanding psychological mechanisms that are used consciously and unconsciously in negotiations
    • Reflection on one's own negotiation "personality" and the possibilities for personal development
    • What type of negotiator am I?
    • How do I control and change my emotions... and those of my counterpart?

    Influencing my counterpart

    • Competitive approach using psychological tactics, split second persuasion, psychological mechanisms of unconscious influence
    • What characterizes convincing arguments?
    • How to construct a persuasive argumentation?
  • DAY 3: THE PROCUREMENT PERSPECTIVE

    The negotiation process from the procurement perspective

    • Link to sourcing and supplier strategies
    • Demand management and requirements engineering

    Bilateral negotiations with and without alternatives

    • Evaluation and development of alternatives
    • Sequential negotiation designs

    Multilateral negotiations

    • Basic applications of mechanism design/auction theory and corresponding strategies
    • Use cases and best practices

Lecturers

Prof. Dr. Florian Kraus

Florian Kraus is Professor of Marketing, Dr. Werner Jackstädt Endowed Chair at the University of Mannheim, and Academic Director of the Mannheim Part-Time and Full-Time MBA Program at Mannheim Business School.

Professor Kraus' current research focuses on frontline employees' behavior and performance. He also conducts research on house brands, motivation, and organizational identification in the context of services marketing and sales management. 

Prior to joining the University of Mannheim he worked as an Assistant Professor at the Ruhr-University in Bochum. Florian Kraus obtained his Ph.D. from the Philipps University in Marburg and held a research position at the University of Houston, Texas, USA. He has substantial experience conducting marketing research with companies in the B2B sector as well as service firms.

Dr. Ingo Bayer

Dr. Ingo Bayer is Managing Director of the Faculty of Business Administration and Head of Finance at Mannheim Business School. He holds a Masters Degree and a PhD from the University of Mannheim and is a member of various professional bodies like the Committee d’Orientation Strategique Ecole de Management, Université Straßbourg. He has a wealth of experience in negotiating within and outside the university sector as well as consulting experience in various industries. He teaches negotiations particularly from a psychological and micro-political perspective and the effects on the negotiator on a personal level.

Prof. Dr. Christoph Bode

Prof. Dr. Christoph Bode is a full professor at the Business School of the University of Mannheim and holds the Endowed Chair of Procurement. He obtained his Ph.D. from WHU – Otto Beisheim School of Management and his Habilitation from the Swiss Federal Institute of Technology Zurich. He holds a master's degree in business engineering from the University of Karlsruhe and master's degrees in industrial engineering and in management from the Grenoble Institute of Technology in France. Prior to joining the faculty in Mannheim, he served at the Department of Management and at the Center for Economic Research at Tilburg University in the Netherlands and at the Department of Management, Technology, and Economics at ETH Zurich. 

Teaching and research interests lie in the areas of procurement, supply chain, logistics, and operations management with a special focus on risk and disruptions, interfirm relationships, innovation and entrepreneurship, sustainability, and strategies and performance. His research in these areas has been published in multi-disciplinary management journals. Several of his studies have received awards. Prof. Bode serves as an associate editor for leading international journals and as a frequent ad-hoc reviewer for other leading journals and conferences. He is a member of the Complex Adaptive Supply Networks Research Accelerator and of the academic advisory council of the Association Supply Chain Management, Procurement and Logistics.

Overview

  • For managers as well as sales and procurement professionals who want to improve their skills and negotiation results, business leaders who oversee sales and procurement functions, and talents being developed for such positions in their organizations.
  • Good English skills required (course language is English, German will only be used if the entire cohort is German-speaking)
  • Venue: MBS Study & Conference Center, Mannheim Palace
  • Three-day intensive on-campus program
  • Online kickoff: January 31, 2025 (2-3 PM); Course period: Tuesday, February 11 - Thursday, February 13, 2025
  • Certificate awarded by Mannheim Business School
  • Registration is possible until January 27. Course fee: € 3,500 (+7% VAT). Early-bird price €2,900 (+7% VAT) if you register by December 8, 2024.
  • Alumni and participants at Mannheim Business School, their spouses and co-habiting partners, and alumni, staff and participants of the University of Mannheim are eligible for a 20% discount.

Registration

In order to register, please write an e-mail to our Manager Open Programs & Certificates Ramona Delić (ee@mannheim-business-school.com). She will also be happy to answer your questions about the course.

Contact Person

Downloads

  • Registration Form Sales Meets Procurement
    Download (PDF, Size: 1.14 MB)
  • Factsheet Negotiation: Sales Meets Procurement
    Download (PDF, Size: 1.85 MB)

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